Cancellation & Refund Policy

Cancel before your ride begins for a full automatic refund. Once you've boarded, the ride is non-refundable. Completed rides are non-refundable — contact CampusGo Support for billing issues.

Before you board

You may cancel your CampusGo ride at any time before your ride begins.
Eligible paid rides receive a full automatic Stripe refund. Refunds return to the original payment method — typically within 5–10 business days.
Cancelling releases your reserved seat(s) so another rider can be assigned.

After you've boarded

Once your driver has recorded RIDER BOARDED and your ride is in progress, the ride is non-refundable.
The Cancel Ride action is disabled for in-progress rides. Only CampusGo Dispatch can make exceptional adjustments during a live ride.

Completed rides

Completed rides are non-refundable.
There is no Request Refund action after completion.
If you experienced a billing error or a service issue, please use Report an Issue / Rider Help or contact CampusGo Support — an admin can make exceptional adjustments case-by-case.

Exceptional adjustments

Any refund after service has begun is an Admin decision, not an automatic rider action.
Existing Stripe refund idempotency and payment protections remain in force — a ride is refunded at most once.

Version 2026-02-17 · This policy is enforced server-side. Once a ride is marked in-progress the rider self-cancel action is rejected by the CampusGo API; Stripe refund idempotency remains in force.